Delivering Effective Feedback

Delivering feedback is one of the hardest communication situations to master. Managers don’t like giving it, and employees worry about receiving it. But it takes feedback to help someone improve skills or move beyond a behavior or impression that may be limiting them.

These conversations can be uncomfortable to lead and while it can be tempting to turn them into a step-by-step review of project work, feedback is rarely effective until a manager can shift to a mindset of guiding a development conversation rather than just reciting feedback.

TRAINING OVERVIEW: SW&A’s Delivering Effective Feedback is a one-day or virtual program that introduces and coaches delivering feedback and getting results from employees.

This workshop applies the fundamentals of good communication skills to delivering feedback and coaching individuals to move from feedback to results with an employee. Through role-plays and discussion, we’ll explore non-verbal cues, handling resistance and distinguishing between skill gaps and behavior issues.

Key Components:

• Balancing Perspectives
• Developing a Framework for Effective Change
• Organizing Difficult Conversations
• Reading Non-Verbal Cues
• Establishing the Right Feedback Cadence