Delivering Effective Feedback

Delivering feedback is one of the hardest communication situations to master. Managers don’t like giving it, and employees worry about receiving it. But it takes feedback to help someone improve skills or move beyond a behavior or impression that may be limiting them.

These conversations can be uncomfortable to lead and while it can be tempting to turn them into a step-by-step review of project work, feedback is rarely effective until a manager can shift to a mindset of guiding a development conversation rather than just reciting feedback.

TRAINING OVERVIEW: SW&A’s Delivering Effective Feedback is a one-day or virtual program that introduces and coaches delivering feedback and getting results from employees.

This workshop applies the fundamentals of good communication skills to delivering feedback and coaching individuals to move from feedback to results with an employee. Through role-plays and discussion, we’ll explore non-verbal cues, handling resistance and distinguishing between skill gaps and behavior issues.

Key Components:

• Balancing Perspectives
• Developing a Framework for Effective Change
• Organizing Difficult Conversations
• Reading Non-Verbal Cues
• Establishing the Right Feedback Cadence


PROGRAM FEE: The fee for both the in-person and virtual program is $1,100. In-person programs include lunch, snacks, and all materials. Virtual programs will be 2-5pm ET, unless otherwise noted, and includes one hour of executive coaching after the program. For additional information, please contact us at

Due to limited seating, cancellation or rescheduling needs to be notified at least 10 business days before your scheduled program date. Cancellation or rescheduling made within 48 hours of your scheduled program will incur a full registration fee for your seat. In the event of a true emergency, we will work with you towards a solution.

90-Day subscriptions to SWAU, our practice portal with goals, steps, and exercises, is included with your program. Additional subscriptions and annual subscriptions are available for purchase.

Delivering Effective Feedback

Additional Coaching for this Open Program can be purchased here. Coaching will give you the chance to work on the skills you learned in the program one on one with your instructor, as well as the chance to apply the skills to a specific situation for your role.

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