Most teams leverage a virtual format occasionally, so remote working wasn’t an entirely new concept. But the reality is most people have been leaning into their skills with in-person communication and assuming that they transferred OK for remote communication. Managers are beginning to realize that the concepts that work for managing a team and communicating effectively are being tested. Some concepts transfer OK; others don’t at all. So, leaders are left to modify their skills without a lot of direction.
That’s why SW&A is helping managers and teams rethink their virtual image by focusing on three elements of virtual communication: Preparation, Participation and Presence.